To further help services businesses seamlessly manage their leads, we’ve redesigned the inbox experience for business owners into a more centralized message center. Driving high quality leads to services businesses with a redesigned business owner inbox This authentication link allows consumers to auto sign-in to the Yelp app in order to swiftly reply to messages and connect with businesses to get their projects done.īuilding on our optimized search experience, we continue to further improve the user search and Request a Quote experiences to better capture consumer intent for services jobs and help better match people with the right services businesses for their unique projects. When consumers receive an email notification that a business owner has messaged them back, we’re making it easier for them to quickly respond through a unique email link that seamlessly and securely authenticates with one click. For consumers juggling multiple projects, they’ll be able to view the status of each one at a glance - including if there are more quotes on the way, how many unread messages they have, or if they’re still awaiting replies from businesses. Users can select a project to view and respond to messages from service pros. The new tab organizes projects by most recent quote requests, with category specific icons. Once a project is created with Request a Quote, Yelp users can easily view and manage it, along with all their active projects, by navigating the new ‘Projects’ tab in the app. Users can easily create new projects by requesting quotes through Yelp, schedule consultations, compare prices and track their projects’ status. This new experience helps people save time when comparing multiple quotes and, most importantly, hire service pros with confidence. The new ‘Projects’ experience on the Yelp app lets consumers better create, manage, and organize all their Request a Quote and Request a Call details in one place. A new way for consumers to manage projects and compare quotes in one place In addition, we’ve redesigned the message inbox as part of the Yelp for Business experience, helping services businesses better manage their leads. People will now find a new ‘Projects’ experience in the Yelp app where they can easily view and manage all their services projects, as well as swiftly reply to messages through an easy one-click email authentication link. Today, Yelp is announcing a series of new services features that improve the discovery and hiring experience for both consumers and businesses. To meet this growing need, Yelp has doubled down on building new features and updates that help consumers seamlessly connect with local services professionals, as well as deliver an increasing number of quality leads to business owners. In fact, millions of Yelp users have utilized Request a Quote and Request a Call to hire pros that can best service their projects. People come to Yelp every day to discover, connect, and hire service professionals across a broad range of categories – from landscapers and auto repair services, to tailors, plumbers, lawyers, movers and more.
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